Deploying SurePassID Windows Credential Provider
Deploying Credential Provider You have several options in deploying Credential Provider. The first thing you should do is install the credential provider on a test machine, get everything configured to your requirements and verify it is working ...
SurePassID Return Merchandise Authorization (RMA) Procedures
This document provides our customers with an RMA Request Form and the procedures to follow for returning hardware tokens under warranty. Customers who have made SurePassID direct purchases (not purchased through Amazon and not purchased from ...
Note regarding FIPS 140-2 validation for SurePassID G-Pass keyfob for AWS GovCloud
We have received a few inquiries regarding whether our G-Pass TOTP keyfobs available on Amazon.com for use with AWS GovCloud accounts (only) and thought we would set the record straight when it comes to FIPS 140-2 validation. The FIPS support ...
Token accidentally deleted for a user.
To resolve this issue followed these steps. (1) Open a ticket and provide the token serial number to SurePassID Technical Support (SPTS) (2) SPTS will add the token to your account. (3) You will then assign the token to the user that the token was ...
How to Uninstall SurePassID Windows Credential Provider
Sometimes, you may need to uninstall the SurePassID Windows Credential Provider to re-task a computer or perform an upgrade from an older version of Windows. Here are the steps you need to take: 1) Perform a complete back-up of the target computer. ...