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Knowledge Base
Tokens
General Support
webauthn
Technical Guides
SurePassID Authentication Server
Tokens
FIDO2 Tokens
Soft Tokens
Hard Tokens
Windows Logon Manager (WLM)
ADFS Adapter
SAML2 IdP
Application Setup
Error
LDAP
Self Service Portal (SSP)
LDAP Gateway
SCADA
Fido2 Server
License Management
Tokens
Management of phones, keyfobs, display cards, and other hardware or software authenticators ("tokens") with SurePassID.
Can I access previously sent seed files for my tokens?
When a user leaves and their hardware token is to be reassigned, how should this be handled in the SurePassID portal?
How do I diagnose basic issues when using NFC enabled cards?
How does the MFA server handle e-mail formatting issues during an import of users?
What are SFAFallback options and how they affect users without SP credentials?
What can cause a soft or hard token to be disabled?
FIPS 140-2 validation for SurePassID G-Pass keyfob for AWS GovCloud
How do I request a warranty return of a SurePassID hardware token?
Security Token Overview
What are the alternative OTP options for Air-gapped Facilities?
How do I search for a specific token in the SurePassID Admin portal?
FIDO2 Tokens
How do I enable FIDO2 U2F support in modern browsers?
Soft Tokens
How are push notifications handled?
For an activated soft token, how can we access the QR code again?
Can users have multiple phones with the same mobile authenticator token?
When I scan the QR code for a SurePassID Authenticator token I receive a 9000 error on the mobile app.
Hard Tokens
How do I convert my token seed values from hexadecimal to base32?
