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      1. Knowledge Base
      2. Tokens
      • General Support
        • webauthn
      • Technical Guides
      • SurePassID Authentication Server
      • Tokens
        • FIDO2 Tokens
        • Soft Tokens
      • Windows Logon Manager (WLM)
      • ADFS Adapter
      • SAML2 IdP
        • Error
      • LDAP
      • Self Service Portal (SSP)
      • LDAP Gateway
        • SCADA
      • Fido2 Server

      Tokens

      Management of phones, keyfobs, display cards, and other hardware or software authenticators ("tokens") with SurePassID.
      • Can I access previously sent seed files for my tokens?
      • When a user leaves and their hardware token is to be reassigned, how should this be handled in the SurePassID portal?
      • How do I diagnose basic issues when using NFC enabled cards?
      • How does the MFA server handle e-mail formatting issues during an import of users?
      • What are SFAFallback options and how they affect users without SP credentials?
      • What can cause a soft or hard token to be disabled?
      • FIPS 140-2 validation for SurePassID G-Pass keyfob for AWS GovCloud
      • How do I request a warranty return of a SurePassID hardware token?
      • Security Token Overview

      FIDO2 Tokens

      • How do I enable FIDO2 U2F support in modern browsers?

      Soft Tokens

      • How are push notifications handled?
      • For an activated soft token, how can we access the QR code again?
      • Can users have multiple phones with the same mobile authenticator token?
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