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      General Support

      Articles that pertain to general support questions such as SLAs, procedures, and communications.

      Technical Guides

      Technical details and documentation for SurePassID Authentication Server and related products.

      SurePassID Authentication Server

      Installation, configuration, and management of SurePassID Authentication Server.

      Authenticators ("Tokens")

      Management of phones, keyfobs, display cards, and other hardware or software authenticators ("tokens") with SurePassID.

      Windows Logon Manager (WLM)

      Items related to SurePassID and WLM configuration, operation, and troubleshooting.

      ADFS Adapter

      Installation and management of the SurePassID adapter for Microsoft Active Directory Federated Services (ADFS).

      SAML2 IdP

      Installation and administration of SurePassID SAML 2.0 Identity Provider (IdP) for on-prem and cloud.

      LDAP

      Managing Lightweight Directory Access Protocol (LDAP) and SurePassID LDAP IdP for authentication, identity, and access.

      Self Service Portal (SSP)

      Administration and use of the SurePassID Self-Service Portal (SSP).

      FIDO2/WebAuthn

      General information and technical details for SurePassID support for phishing-resistant FIDO2/WebAuthn.

      Announcements and Alerts

      Archive of customer announcements and alerts about SurePassID news, upgrades, and threat analyses.