General Support

Articles that pertain to general support questions such as SLAs, procedures, and communications.

• What is Installation Manager and how can it help me?
• What Apple devices are supported by the SurePassID Authenticator App for iOS?
• Why am I receiving "OTP SMS message failed. Invalid SMS provider" error?
• How do I troubleshoot a "Runtime Error"?
• Why did I receive error: Login failed. Code = 1326?
• How do I set up a batch file to run Directory Sync?
• How to Use Windows Application Proxy in a DMZ for IIS Hosted Web Apps with Hosts File Configuration
• How to Fix "Payload Too Large (413)" Error in Windows Server
• What are the Application Key ID and Application Key values in the Windows Logon Manager (WLM) configuration tool?
• Risk of brute force/dictionary attacks against VPN solutions
• Combating Dictionary-Based Brute Force Attacks on VPN Systems
• Things to consider when the SPAS(MFA) Server is offline in an on-premises installation
• How do I set up a group managed service account in a Windows domain?
• How do I create an export of the members of a specific group from AD to a CSV file for importing into SPAS?
• Network Port Configuration for Server and Client Communication when using SurePassID components
• How do I Utilize an SQL Query to Identify Active SQL Locks?
• Here's a simple way to determine which TLS protocols are currently enabled.
• Adding MFA to NGINX
• Error with DB connection to SQL Server or Azure SQL for Event Log Sync
• How do I request a warranty return of a SurePassID hardware token?