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Authenticators ("Tokens")
Management of phones, keyfobs, display cards, and other hardware or software authenticators ("tokens") with SurePassID.
- When a user leaves and their hardware token is to be reassigned, how should this be handled in the SurePassID portal?
- How do I diagnose basic issues when using NFC enabled cards?
- How does the MFA server handle e-mail formatting issues during an import of users?
- What are SFAFallback options and how they affect users without SP credentials?
- What can cause a soft or hard token to be disabled?
- Security Token Overview
- What are the alternative OTP options for Air-gapped Facilities?
- Step-by-step Guide: Customizing YubiKey OATH-HOTP using YubiKey Personalization Tool
- How do I globally change the default time drift for time-based (TOTP) soft/hard tokens.
- Can I access previously sent seed files for my tokens?
- Mobile Authenticator Guide
FIDO2 Tokens
Soft Tokens
- How are push notifications handled?
- How to setup the e-mail template to send an activation link for soft tokens
- For an activated soft token, how can we access the QR code again?
- Can users have multiple phones with the same mobile authenticator token?
- Why do I receive a 9000 error on the mobile app when I scan the QR code for a SurePassID Authenticator token?
- How do I get my new phone to work with SurePassID?
Hard Tokens
Token Guides
- Why Correct Windows Server Time Settings Are Critical for TOTP Authentication
- SurePassID Google Authenticator Compatible Guide
- SurePassID ServicePass Self-Service User Portal User Guide
- How to add SurePassID mobile OTP tokens to third-party authenticators and apps that cannot read a QR code, such as Bitwarden Password Manager.
- How do I activate a SurePassID mobile token?
- How do I search for a specific token in the SurePassID Admin portal?