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What permissions does a Help Desk user have within SurePassID?

Review the SurePassID Help Desk role’s permissions for dashboard access, user management, and token support.

The Help desk user role grants the following permissions:

  • Accessing and viewing dashboard information

  • Deleting users

  • Resetting passwords for users

  • Verifying token OTPs

  • Resetting tokens

  • Sending users token information for provisioning

  • Generating temporary OTPs from tokens for users

  • Synchronizing tokens

  • Sending test SMS and calls