Can I access previously sent seed files for my hardware tokens?

As part of SurePassID's overall security policy, our hardware token seed secure handling policy is designed to minimize risk to our Clients and to SurePassID. After securely delivering the seed file to the Client's designated recipient and confirming a token test has been performed to verify the successful functionality, we permanently delete all references of the seed information from any and all systems, emails, and offline storage devices/data vaults, etc.

Unfortunately, we do not have the seeds you requested for the security policy and reasons described above.

You may be able to find your seed file via the person that received it if you have an internal policy to store those files in an offline data vault.

Please submit a support ticket by emailing support@surepassid.com if you are requesting a Certificate (Affidavit) of Token Seed File Destruction.