General Support

Articles that pertain to general support questions such as SLAs, procedures, and communications.

• What Apple devices are supported by the SurePassID Authenticator App for iOS?
• Why am I receiving "OTP SMS message failed. Invalid SMS provider" error?
• Why am I receiving "“Error sending passcode. Please contact your system administrator for assistance.” error?
• How do I troubleshoot a "Runtime Error"?
• Why did I receive error: Login failed. Code = 1326?
• How do I set up a batch file to run Directory Sync?
• How to Obtain and Install a Wildcard SSL Certificate for Use in IIS on Windows
• How to Use Windows Application Proxy in a DMZ for IIS Hosted Web Apps with Hosts File Configuration
• How to Fix "Payload Too Large (413)" Error in Windows Server
• What are the Application Key ID and Application Key values in the Windows Logon Manager (WLM) configuration tool?
• Risk of brute force/dictionary attacks against VPN solutions
• Combating Dictionary-Based Brute Force Attacks on VPN Systems
• Where do I set the RADIUS Server Timeout in VMWare Horizon
• Which Linux distributions and versions does SurePassID support?
• Things to consider when the SPAS(MFA) Server is offline in an on-premises installation