Authenticators ("Tokens")

Management of phones, keyfobs, display cards, and other hardware or software authenticators ("tokens") with SurePassID.

• Can I access previously sent seed files for my tokens?
• When a user leaves and their hardware token is to be reassigned, how should this be handled in the SurePassID portal?
• How do I diagnose basic issues when using NFC enabled cards?
• How does the MFA server handle e-mail formatting issues during an import of users?
• What are SFAFallback options and how they affect users without SP credentials?
• What can cause a soft or hard token to be disabled?
• How do I request a warranty return of a SurePassID hardware token?
• Security Token Overview
• What are the alternative OTP options for Air-gapped Facilities?
• How do I search for a specific token in the SurePassID Admin portal?
• How do I get my new phone to work with SurePassID?
• Step-by-step Guide: Customizing YubiKey OATH-HOTP using YubiKey Personalization Tool
• How do I globally change the default time drift for time-based (TOTP) soft/hard tokens.