- Knowledge Base
- Authenticators ("Tokens")
How do I diagnose basic issues when using NFC enabled cards?
To troubleshoot use of the Smartcard function for TapID check the below:
- Is the reader plugged in and detected by the OS?
- Is power management for the reader turned off?
- Is the smartcard reader service(s) running?
- Is the path to the FIDO APPID sans a "/" on the end of the path?
- Is the FIDO enabled NFC card for the user registered in the target server (AppID)?
- Is the registry setting correct for use with smartcards?
- Is TapID/Push enabled in the registry?