In some cases, when using a managed service account or group managed service account with our SPAS and API for FIDO, you may see an error when the SPAS is trying to show the grid of registered FIDO2 keys. Here is what you can do to correct this.
Error presented:
If the Application Pools are setup to use a Windows account, usually a service account or managed service account, your connection strings should not have a user ID or password in the strings. You may be missing a needed value which is Integrated Security=TRUE (FALSE if not using a service account and using SQL authentication instead).
In the web.config file for the SPAS, check the connection strings to be sure you have something similar to this:
initial catalog=SurePassDB_2024_2; Integrated Security=TRUE; User id=; Password=
It will be referenced twice so be sure to check both lines.
Once you have added the needed value for integrated security, the grid error seen previously should be resolved.