What can cause a soft or hard token to be disabled?

A token can become disabled if the following occurs:

  • If the max number of consecutive failed OTPs (default is 10 times) is exceeded.

  • An admin disables it.

  • The token is marked as new and has not been activated which changes the status to enabled.

    • The above is not related to a token becoming disabled but will still mean that the token cannot be used for OTPs or sign on processing until it is activated via the activation process or the Self-Service Portal, or an admin changes the status to enabled.